UK Standard Delivery
We offer Free Standard UK Delivery.
Please Note: Delivery costs outside of the UK mainland are calculated by volume and may vary depending on the number of products ordered.
Single gumshields and orders up to six packs of x10 gumshields are sent via Royal Mail and can take between 3-5 days.
Orders of more than six packs of x10 gumshields are sent via courier for next day delivery and will require a signature.
Single gumshields and orders up to four packs of x10 gumshields are sent via Royal Mail and can take up to 14 days.
Orders of more than four packs of x10 gumshields are sent via courier, can take up to 14 days depending on destination and will require a signature.
Please Note: Delivery costs are calculated by volume and may vary depending on the number of products ordered and which country you live in.
Orders will normally be dispatched within 1 working day of receipt and will take up to 5 working days for delivery, so you can expect your item to be with you within a matter of a few working days.
Please make sure a mobile telephone number is entered on registration, this will aid in communication of your delivery if sent via courier. Certain carriers will send you a text message with an estimated delivery time (free of charge).
You can expect deliveries to arrive any time between 7am – 7pm. Unfortunately, the delivery drivers are unable to call customers ahead of delivery, due to the Road Vehicles (Construction & Use) (Amendment No. 4) Regulations 2003, our carriers no longer issue their drivers with mobile telephones.
In the very rare event that a product is out of stock, or delayed by courier error, allow up to 14 days for delivery.
Please note Bank Holidays may cause a slight delay in the delivery of your parcel.
Made a Mistake?
If you have made a mistake on your order or wish to amend or cancel, please call our Customer Service team on 01453 833388 during working hours as soon as possible. We cannot accept emails as a method of contact for these types of enquiries due to the very quick dispatch times we operate on. Due to our delivery carrier’s terms and conditions, we cannot change orders or addresses once they have left our premises.
If you miss your delivery, real-time tracking will confirm this and will give contact details/instructions for how to reschedule or arrange collection of the order from your local depot.
If you have chosen Standard Delivery, you cannot arrange a re-delivery on a Saturday. After 3 failed delivery attempts, your items will be returned to our warehouse. If an item is sent back to us because of a failed delivery, this will incur a delivery charge to you of a minimum of £25.00 to cover the cost of return and re-delivery. If an item is returned to us because of failed delivery, we reserve the right to cancel your order and refund the cost of the order, minus £15.00 to cover the cost of return and administration.
We advise customers to check parcels carefully for any transit damage. If you are unsure, or if there is transit damage to your product, sign for the item and clearly write “Damaged Product”. In this instance, please contact us directly on 01453 833388 where we will quickly ensure that you get a perfect product with no additional cost to yourself. We apologise for any inconvenience caused and will endeavour to get any issues resolved as soon as possible.
We do accept returns if the gumshield has not been used and is still sealed in its original packaging. From receipt, you have 14 days to let us know by emailing our returns department firstname.lastname@example.org that you intend to return your gumshield to us in a new and unused condition. You are responsible for returning the item to us at your expense. Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.
Please refer to our Frequently Asked Questions page if you have any questions which are not answered here.
Please also refer to our Terms and Conditions before purchasing.
If you have any further questions, please contact us:
Tel: 01453 833388