We advise customers to check parcels carefully for any transit damage. If you are unsure, or if there is transit damage to your product, sign for the item and clearly write “Damaged Product”. In this instance, please contact us directly on 01453 833388 where we will quickly ensure that you get a perfect product with no additional cost to yourself. We apologise for any inconvenience caused and will endeavour to get any issues resolved as soon as possible.
We do accept returns if the gumshield has not been used and is still sealed in its original packaging. From receipt, you have 14 days to let us know by emailing our returns department firstname.lastname@example.org that you intend to return your gumshield to us in a new and unused condition. You are responsible for returning the item to us at your expense. Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.